Below are some common questions we field from our patients about our office, treatments, fees and more. If you don’t find the answer you’re looking for, contact our office and we’ll be more than happy to help.
Tell me about your clinic.
We have a very supportive environment that puts the client’s needs first. Our physiotherapists provide care with experience. Consequently, you will be given a comprehensive assessment to determine treatment goals. The therapists inform and explain their findings along the way to provide a differential diagnosis and then create a treatment plan. They provide the assessment and treatment you require, no matter the length of time.
Can I speak to a physio before an appointment?
Yes. Our physiotherapists offer a free 15 min consultation, in person or by phone to discuss your personal issues. The physiotherapist will answer your concerns and explain what to expect in your recovery. All treatments are one on one with the physiotherapist.
Do you have a waiting list?
No. We can often make an appointment on the same day or in a day or two. Most often we schedule a 1-hour assessment plus treatment or a 30 min ongoing treatment within a few days. We open daily at 7:30 AM and have evening hours Mon to Thurs until 7:00 PM to accommodate those that are working. We are open Sat 8:30 AM to 3:00 PM.
What can I expect of treatment?
Each treatment visit includes a re-assessment of your current status with improvements from the last visit. Treatments vary depending on the individual. We create a treatment plan which may include pain-relieving modalities such as acupuncture, TENS, ultrasound, laser or shockwave therapy or manual therapy techniques as well as progressive exercises and activities. We give home care advice and exercise handouts to better continue your program on your own.
What are your fees?
Before starting treatment, the physiotherapist will give you a comprehensive assessment of your problems, which is mandated by the College of Physiotherapists of Ontario. Our assessment fee is $125; the assessment will take about 90 minutes because it will include a treatment. Ongoing treatments are $75 per visit. We do not limit the time spent on the treatment but aim to provide whatever is necessary to meet the needs of our clients.
Can you bill my insurance directly?
Yes. It depends on the insurance company but we can bill directly to most of the larger insurers. We accept payment from VISA, M/C, debit, or cash and we issue receipts with the physiotherapist's name and licence number.
Where are you located?
The clinic is located at the Toronto West Professional Centre at the intersection of Bloor and Jane.
How large is the clinic? How large is the staff?
Our team includes physiotherapists, a physiotherapy assistant, a registered massage therapist, and an office manager who schedules the appointments. We have 3 private treatment rooms, 3 treatment beds in the gym, and a large, bright gym area.
What kind of training do physiotherapists have?
A physiotherapist is a licensed medical practitioner who has graduated from the rehabilitation medicine faculty of a major university. In Canada, physiotherapists graduate with a Master’s of Science degree. Physiotherapists do not require a physician’s referral, but your insurance company may require it. Most physiotherapists continue lifelong learning through postgraduate courses in their field of interest. The therapists in our clinic have completed manual therapy courses, courses on the treatment of disc herniation, jaw pain or TMJ problems, craniosacral treatments for migraine headaches, whiplash recovery, the Osteoporosis Exercise Plan, sports-injury recovery, and fitness training. We can provide functional capacity evaluations for the workplace or for disability certificates. Do you need anything special?
What kind of equipment do you have?
The clinic has a lumbar, ultrasound, shockwave therapy, pain numbing TENS, laser light, muscle stimulators, EMF therapy, heat, ice, and a variety of gym equipment. Our gym is sunny and spacious and well-equipped with customized exercise program handout sheets. Our physiotherapists place great emphasis on addressing biomechanical problems and use manual techniques to correct them.
What conditions and injuries do physiotherapists deal with?
Our physiotherapists treat all musculoskeletal problems and all orthopedic conditions. Some of the more common ones are low back pain, whiplash injuries, headaches and neck pain, sprains and strains, post-operative rehab, repetitive strains, sports medicine, workplace injuries, and chronic aches from conditions such as arthritis. We also provide custom exercise programs to improve fitness and function, like osteoporosis and pelvic or rotator-cuff weakness.
Do you have a waiting list? What if I have an emergency and need treatment now?
Our waiting period averages a few days to a week, but if you have an emergency we’ll fit you in the same day if possible.
I don’t know about my insurance coverage. What should I do?
Check with your insurance company about your coverage. The Privacy Act prevents us from gaining any personal information about you. We accept payment with major credit cards and issue a receipt that you can claim for reimbursement. Although no referral is required for physiotherapy treatment, check your insurance for their rules on the need to see a physician.